WhatsApp opens a 24-hour customer service window the moment a customer messages you first. Inside it, your business can keep replying for as long as the conversation needs. Tap through the demo below — the customer never types, and every answer is pulled from a business system, not invented.
We build the flow, connect it to the systems you already run, and keep the whole conversation inside the customer service window wherever WhatsApp allows it.
Flows built around WhatsApp’s 24-hour customer service window, so most of your volume runs through customer-initiated chats, the most economical way to use the platform.
A simple “Hi” kicks off intelligent automated conversations: answering queries, sharing catalogs, booking appointments and sending updates.
We integrate with any database or document you already have — SQL, Excel, PDFs, CRMs, internal records — so WhatsApp answers from your business data.
Already using an internal application? We connect it to WhatsApp so your staff can access and act on business data right inside chat — no new app to learn.
A few of the most common triggers — these are examples, not the whole list. Almost any repeated question, lookup or status update your team handles by hand can move into chat. If WhatsApp is the wrong place for yours, we’ll say so instead of selling it.
Your team answers the same handful of questions by phone and DM. A menu answers them from the same database your staff would open.
Customers won’t install an app for two tasks a year. WhatsApp is already on their phone, with nothing to learn.
Field or floor staff check a job, slot or stock level on a laptop. The same lookup becomes a chat option, on any phone.
Reminders, confirmations and status updates go out inside an open conversation instead of being called out one by one.
Half your leads message at 10 PM. The flow qualifies them, sends details and books the callback while your team sleeps.
Invoices, receipts, reports, brochures and payment links go out from the system that generates them, on request.
A long web form becomes six taps. Answers land in your CRM or sheet with the phone number already verified.
No app, no login, no portal — chat works on any handset and in any language you support.
Every item below is a menu option we have built or can build against your existing systems.
Not on the list? If the answer lives in a system, it can live in a chat option. Send us the question and we’ll tell you honestly whether WhatsApp is the right place for it.
WhatsApp prices messages differently depending on who starts the conversation and what it’s for. We design flows so the useful part happens inside the customer service window.
A 24-hour window opens. Menus, catalogs, PDFs and confirmations all happen inside it, on the platform’s most favourable terms.
Reopening a closed conversation uses a paid template. We keep these for genuinely time-critical alerts, and prompt customers to start the thread wherever possible.
Build cost, app-store review, installs and password resets — before a single question is answered.
New number or an existing one. We handle verification and the Business API setup.
Read access to whatever holds the answers — SQL, Excel, a CRM, PDFs or your internal app’s API.
We turn them into the first menu, then extend it once real conversations show what people actually tap.